Client Dispute Policy
Effective: January 1, 2026
This Policy describes how disputes about service-time records and contractor payouts are handled on the Jobono marketplace, operated by Nexoria Enterprise DBA Jobono.
1. Opening a Dispute
A client business may dispute a submitted service-time record by selecting "Dispute" in the platform and providing a written reason. A contractor may dispute a denied or modified record by submitting a written response through the platform.
2. Good-Faith Review
Both parties agree to participate in dispute resolution in good faith and to provide reasonable supporting information, such as photos, communications, or jobsite records.
3. Platform Review
Jobono may review disputes and the related records to facilitate resolution. Jobono is not a court or arbitrator and does not determine legal rights between the parties.
4. Outcome
Outcomes may include approval of the original record, partial approval, adjustment, or escalation. Jobono may pause the related payout while a dispute is open.
5. Contact
Questions can be sent through our contact page.